Questions, bugs, or trouble with a purchase — here's how to reach us and answers to what comes up most.
Coin packs, jester packs, and Premium are all billed through Apple. If a purchase didn't unlock correctly, open the App Store app on your device and check your profile > Purchased, or use the App Store's own Restore Purchases option where available.
Still stuck? Email us with the approximate date and time of the purchase and we'll help track it down.
Premium renews monthly through Apple, so it's managed on your device, not in the App: go to Settings > [your name] > Subscriptions and select Magna Carta English.
In the App, go to Settings > Account > Delete Account and confirm. This permanently removes your profile and saved progress. It doesn't reverse purchases already made through Apple.
Email us a short description and, if you can, a screenshot — that's usually enough for us to reproduce and fix it. Let us know your device model and iOS version too if it's a crash.
Progress syncs to your account through the App, so this is almost always a sign-in mismatch — check that you're signed in with the same account (Google or email) you originally used. Email us if switching back doesn't bring it back.